Frequently Asked Questions

You can schedule a consultation by contacting us through our website, by phone, or by email. We'll arrange a time to meet at your property to discuss your renovation needs, assess the space, and provide initial feedback. This consultation is complimentary and carries no obligation.

The design process typically takes 2-4 weeks, depending on the scope and complexity of your project. This includes initial concept development, revisions based on your feedback, and finalization of designs. For larger renovation projects, the design phase may take longer to ensure all details are properly addressed.

Many renovation projects in New Zealand require council permits, especially those involving structural changes, extensions, or significant alterations to plumbing and electrical systems. As part of our service, we assess permit requirements for your specific project and handle the application process on your behalf to ensure all work complies with local regulations.

Yes, we're happy to work with your existing plans or collaborate with your architect or designer. If you already have plans, we can review them during our initial consultation to provide feedback on feasibility and potential costs. We can also suggest modifications if needed to better meet your goals or budget.

Renovation timelines vary depending on the scope of work. As a general guideline: Kitchen renovations typically take 4-6 weeks, bathroom renovations 3-4 weeks, and whole-home renovations can range from 3-6 months. We provide a detailed timeline at the beginning of your project and keep you updated on progress throughout.

This depends on the extent of your renovation. For kitchen or bathroom renovations, many homeowners choose to stay in their homes, though with some inconvenience. For whole-home renovations or major structural work, we typically recommend alternative accommodation. We discuss this during the planning phase to help you make arrangements that best suit your situation.

Unexpected issues sometimes arise during renovations, particularly in older homes. If we discover hidden problems (such as water damage, electrical issues, or structural concerns), we'll notify you immediately, explain the situation, and present options for addressing it. We maintain a contingency in our contracts to help cover minor unexpected costs, but significant issues may require additional budget consideration.

We provide weekly scheduled updates on your project's progress, including completed work, upcoming phases, and any decisions needed from you. Your dedicated project manager is also available for questions between these formal updates. For clients who prefer more frequent communication, we can arrange daily check-ins or progress photos.

Renovation costs vary widely depending on the scope of work, materials selected, and specific requirements of your project. As a general guide, kitchen renovations in New Zealand typically range from $25,000 to $80,000, bathroom renovations from $15,000 to $40,000, and whole-home renovations start at around $200,000. We provide detailed, itemized quotes after our initial consultation and design phase.

Our standard payment schedule includes a 25% deposit to secure your project date and cover initial material orders, followed by progress payments at key project milestones. The final payment (typically 10%) is due upon project completion and your final approval. We provide a clear payment schedule in our contract so you know exactly what to expect.

While we don't provide direct financing, we can refer you to trusted financial partners who specialize in home renovation loans. Many clients use home equity loans or renovation-specific financing options. We're happy to provide the documentation these lenders require and work within the disbursement schedules of most financing programs.

We pride ourselves on transparent pricing with no hidden costs. Our detailed quotes include all aspects of your renovation, from materials and labor to permits and waste removal. We include a 10% contingency allowance for minor unexpected issues. Any potential additions or changes to the scope of work are discussed and approved by you before implementation, with clear cost implications provided.

We provide a comprehensive 5-year workmanship warranty on all our renovations. This covers any issues arising from the installation or construction work we've performed. Additionally, all products and materials come with their respective manufacturer warranties, which we pass on to you with all relevant documentation at project completion.

If you notice any issues after project completion, simply contact us and we'll promptly address your concerns. For minor adjustments, we typically schedule a visit within 1-2 business days. For more significant warranty-covered issues, we'll develop a plan to remedy the situation with minimal disruption to your household.

Yes, at project completion, we provide a comprehensive care and maintenance guide specific to your renovation. This includes recommended cleaning products, maintenance schedules, and best practices for preserving the quality and appearance of your new space. We're also available to answer any maintenance questions that arise after your renovation is complete.

Absolutely! Many of our clients return for additional projects after experiencing our process. We maintain detailed records of your home's specifications, materials used, and design preferences, making future renovations even smoother. We offer a loyalty discount for returning clients as our way of saying thank you for your continued trust.